Laura Crawshaw


Managing Abrasive Workplace Behavior: Helping Managers Grow a Spine in 4 Steps

Summary: Managing abrasive employee behavior is no easy task, and doing it poorly, or failing to do it altogether can have disastrous consequences for your organization, your team, and you. Managers know what they should do – document, intervene early, develop a corrective action plan, etc., but many fail to do it. This seminar will give you the tools to guide managers on how to intervene and manage abrasive employee behavior effectively. Specifically, the seminar will help you help managers:

  • Gain insight into why employees behave abrasively

  • Learn how to differentiate between acceptable conflict and unacceptable abrasive behavior

  • Create a foundation of behavioral expectations for respectful conduct

  • Learn about the psychological forces that make intervention so challenging, including unconscious fears and predictable defense mechanisms

  • Overcome those fears and learn how to intervene calmly and confidently

  • Learn specific techniques for dealing with defensiveness such as denial, anger, withdrawal and counterattacks


With over forty years' experience as a psychotherapist, corporate officer, executive coach, researcher, and author, Dr. Laura Crawshaw founded the Executive Insight Development Group in 1994, The Boss Whispering Institute in 2009, and the Consortium on Abrasive Conduct in Higher Education in 2013. Executive Insight specializes in coaching abrasive leaders, and has served an international clientele of organizations, including over 40 Fortune 500 companies, NASA, and the United Nations. The Boss Whispering Institute is dedicated to research and training in the field of coaching abrasive leaders, and it is the Institute’s mission is to relieve individual and organizational suffering caused by workplace bullying. Dr. Crawshaw lectures and trains coaches worldwide and is the author of Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace (Jossey-Bass, 2007). A Founding Fellow of Harvard’s Institute of Coaching, Dr. Crawshaw also holds membership in the International Society for the Psychoanalytic Study of Organizations, the American Psychological Association, the British Psychological Society, and the International Association on Bullying and Harassment at Work.