Deciding Why, How, and When to Change
Summary: In today’s world the one constant in business is change. For those managing or supervising teams, you know that organizational change, whether perceived to be positive or negative, can be difficult and have a detrimental impact on morale and productivity. The good news is that there are tools and techniques for helping your team move through change effectively.
This discussion will provide a solid introduction to the stages of change management and common reactions you might see in the teams you support. You'll also learn best practices for communicating with your team before, during and after change cycles to help build trust and mitigate non-productive behaviors. You will develop the skills needed to make sure your staff feel heard and engaged through the process and ultimately, help them understand the benefits of change
As the Vice President of Patient Access Solutions (PAS) for a large not for profit healthcare system, Steve Chambers oversees all operations and business development opportunities for the Patient Service Center, a 24/7 contact center. He was previously the Senior Director of Operations for PAS, and brings with him almost 20 years of contact center experience. Steve has also held roles in process improvement, project management, information services, and consulting in the satellite, telecommunications, pharmacy, and healthcare industries, giving him a wealth of experience in expanding patient access and delivering a superior patient experience.
Steve is a current member of the American College of Healthcare Executives (ACHE) and the Project Management Institute (PMI). He earned his Bachelor’s degree in Business from Utah State University and an MBA with an emphasis in Technology Management from Walden University in Minneapolis.